Fixed -
Crash recovery has completed and all sites are back to operational status. To prevent this from happening again, we have accelerated our existing plans to add more server capacity over the next couple of days and will be monitoring the situation closely. We sincerely apologize for any impact this has caused to each and every one of you.
Feb 21, 23:42 EST
Identified -
We've identified the source of the outage. While provisioning a new site a system lock forced a restart on one of our databases. Which then triggered a timely crash recovery process. Unfortunately we expect the ETA for this process to be another 2-3 hours. We will keep you updated as the situation progresses.
Feb 21, 20:55 EST
Investigating -
Engineers are investigating an outage affecting all sites. We apologize and are working hard to resolve this issue as quickly as possible.
Feb 21, 20:42 EST
