Fixed -
The backlog of unsynced orders and confirmation emails has been processed. If you have any additional questions, please contact support@givecloud.com
Jul 21, 11:15 EST
Identified -
We are in the process of going through the backlog and syncing unsynced orders. We will post an update when complete.
Jul 20, 14:21 EST
Investigating -
On Friday 17th July, Google did quarterly maintenance on our server instance. This included a restart which paused our queue workers. This resulted in email notifications and orders being synced to DonorPerfect being backlogging until earlier today when they were unpaused. We've added an additional health check to our monitoring to better detect this moving forward.
Jul 17, 20:00 EST