Watching -
Our team has deployed a fix and the issue appears to be resolved. We continue to monitor to ensure things are running smoothly.
Sep 10, 15:15 EST
Identified -
Our team has identified the issue and is working on a fix.
Issue is specific to Giving Experience donation forms using the billing info screen (i.e. manual credit card entry).
Sep 10, 15:01 EST
Investigating -
We're currently investigating an issue affecting Giving Experience donation forms, where the "Give" button is disabled for users after entering their name, email and address information.
We’re actively working to resolve this and will keep you updated as more information becomes available.
At this time, the issue appears to be limited to Giving Experience donation forms only, with no workaround.
Our best people are on it, and your trust means everything to us. Thank you for your patience as we work to restore things fully.
Sep 10, 13:50 EST