Some systems are experiencing issues

Stickied Incidents

23rd April 2026

Some admin sites not loading correctly
  • Investigating - 

    The issue appears to be intermittent at this time. Our team is actively working to replicate it consistently in order to better understand the root cause.

    Based on current observations, it seems to be impacting only a small subset of users. We will continue investigating and will share further updates as soon as we have more clarity.

    Apr 23, 12:30 EST
  • Investigating - 

    We're currently investigating an issue affecting some admin sites (URLs with the /jpanel path). At this time, the issue appears to be limited to a subset of admin sites. Donations are still flowing. Fundraising is not impacted.

    We are actively working to resolve this and will keep you updated as more information becomes available.

    Our best people are on it, and your trust means everything to us. Thank you for your patience as we work to restore things fully.

    Apr 23, 10:15 EST
  • 18th March 2026

    Some admin sites not loading correctly Core Platform (Donation Forms, Websites, Admin, API)
  • Fixed - 

    At this time, all systems are operating normally. We will continue to monitor and investigate the root cause.

    Thank you again for your patience.

    Mar 18, 08:43 EST
  • Identified - 

    We've applied an update that allows admin sites to load again, but the root cause with our CDN is still outstanding. Again, donations are flowing; fundraising is not impacted.

    Thank you for your patience as we work to restore things fully.

    Mar 18, 07:52 EST
  • Investigating - 

    We're currently investigating an issue affecting some admin sites (URLs with the /jpanel path). At this time, the issue appears to be limited to a subset of admin sites. Donations are still flowing. Fundraising is not impacted.

    We are actively working to resolve this and will keep you updated as more information becomes available.

    Our best people are on it, and your trust means everything to us. Thank you for your patience as we work to restore things fully.

    Mar 18, 02:12 EST
  • Past Incidents

    23rd April 2026

    Some admin sites not loading correctly
  • Investigating - 

    The issue appears to be intermittent at this time. Our team is actively working to replicate it consistently in order to better understand the root cause.

    Based on current observations, it seems to be impacting only a small subset of users. We will continue investigating and will share further updates as soon as we have more clarity.

    Apr 23, 12:30 EST
  • Investigating - 

    We're currently investigating an issue affecting some admin sites (URLs with the /jpanel path). At this time, the issue appears to be limited to a subset of admin sites. Donations are still flowing. Fundraising is not impacted.

    We are actively working to resolve this and will keep you updated as more information becomes available.

    Our best people are on it, and your trust means everything to us. Thank you for your patience as we work to restore things fully.

    Apr 23, 10:15 EST
  • 18th March 2026

    Some admin sites not loading correctly Core Platform (Donation Forms, Websites, Admin, API)
  • Fixed - 

    At this time, all systems are operating normally. We will continue to monitor and investigate the root cause.

    Thank you again for your patience.

    Mar 18, 08:43 EST
  • Identified - 

    We've applied an update that allows admin sites to load again, but the root cause with our CDN is still outstanding. Again, donations are flowing; fundraising is not impacted.

    Thank you for your patience as we work to restore things fully.

    Mar 18, 07:52 EST
  • Investigating - 

    We're currently investigating an issue affecting some admin sites (URLs with the /jpanel path). At this time, the issue appears to be limited to a subset of admin sites. Donations are still flowing. Fundraising is not impacted.

    We are actively working to resolve this and will keep you updated as more information becomes available.

    Our best people are on it, and your trust means everything to us. Thank you for your patience as we work to restore things fully.

    Mar 18, 02:12 EST